We Are Outstanding

NCH&C has been awarded an “outstanding” rating for its care by the CQC – a first for a standalone NHS community trust in England.

To be rated outstanding is a huge achievement and reinforces the importance of community services in supporting children and families to get the best start in life, caring for the elderly and helping people maintain their independence for as long as possible. Our caring and dedicated staff made this rating possible.

In its report into services provided by NCH&C, the Care Quality Commission (CQC) rated the trust overall as “outstanding” with an “outstanding” rating being achieved in two of the five regulatory criteria: delivering care; and being a well-led trust. The CQC highlights a number of areas of outstanding practice at the Trust, such as:

  • The care and consideration shown to patients by staff. All multidisciplinary staff
    were observed to be courteous, professional and kind when interacting with patients. Patient feedback was consistently positive
  • Strong collaboration, team working and support across all services with the patient as prime focus and common aim to improve the quality and sustainability of care
  • Compassionate, inclusive and effective leadership at all levels

The report said: “On all the units we visited, staff were caring and compassionate towards patients. Staff treated patients with kindness, dignity and respect. We found that staff were sensitive to the needs of the patients and their families.”

“The trust had clear strategic objectives that aligned with the vision and values of the organisation and the wider economy plan. The strategic objectives ensured focus on quality of care to patients, development of staff to provide care and future sustainability of services.”

NCH&C staff work incredibly hard to bring our expert care to people in their communities, whether this is close to where they live and work, in our community hospitals, within GP surgeries or in people’s homes. The results of this report show that through strong collaboration, team working and support across all services we are delivering excellent and effective services to people living in Norfolk.

We are very grateful to our staff for the efforts they make every day to deliver the best possible care to patients. The CQC report is a reminder that all of us at NCH&C have much to be proud of.