Occupational Therapy Week 2019

Occupational Therapy Week 2019

Occupational Therapy Week 2019 is 4 to 10 November, and this year is focusing on Small Change, Big Impact. The aim of this theme is to celebrate and champion the impact of occupational therapy on the lives of service users and the communities they live in.

We are pleased to be celebrating our OTs and recognise the crucial role they play in improving the lives of the people with whom they work. All week, NCH&C’s OTs will be sharing examples of best practice, success against the odds, and addressing local challenges.

Click here to find out what Occupational Therapy is and to read staff stories about how our OTs make a difference to their patients.

We are recruiting Occupational Therapists too in various locations across Norfolk. Click on the links below to see our current OT vacancies:

Community occupational therapist, King’s Lynn

Occupational therapist, Wymondham

Community occupational therapist, Swaffham

Rotational occupational therapist, North Walsham



NCH&C used as national case study

Innovation in staff engagement

Further demonstrating our dedication to being an Outstanding employer, NCH&C was delighted to be used as a case study by the NHS to demonstrate innovation in staff engagement. We’re committed to improving staff engagement and two way communication across the trust. Read all about one of the ways we’re doing this on the NHS Employers website.


“Being a physio has given me a huge amount of opportunities”

“Being a physio has given me a huge amount of opportunities"

“I trained as a physio in the 1980s at the Royal London Hospital. I’d always wanted to work with people and I was a good communicator and good at solving problems. I love to encourage and empower people to be the best they could be – both patients and other staff members.

“Being a physio has given me a huge amount of opportunities. I worked as physio for the GB athletics team at Crystal Palace and the London Marathon which was brilliant as it married up with my love of sport. I even did a programme on sports injuries on LBC radio.

“I’ve worked as AHP lead and clinical executive chair in a CCG and have used my skills acquired as an AHP in numerous service re-design and other projects. Now as director of community health and social care, I am able to promote AHPs and the value they add wherever I go.

“My message to AHPs is to recognise the huge value they add, not only in terms of the patient pathway and the skills that they bring to direct patient care, but also in the transferable skills that enable them to work in a variety of roles to benefit the system and population as a whole.”

Laura Clear, Interim Director of Community Health and Social Care Operations, NCH&C

Thanks to our Allied Health Professionals


We will be celebrating AHPs Day by shouting about the difference AHP’s make to our patient’s lives. The day has been set up as a social movement to recognise the contribution of AHPs to patient care and population health, and a chance to get to know and celebrate the skills and achievements of AHPs.

AHPs form the third largest clinical workforce in health and social care in England. They provide high quality care to patients and clients across a wide range of care pathways and in a variety of settings that include, hospitals, community, the independent and charitable sectors and schools. They work in partnership with health and social care colleagues across primary, secondary and social care, as well as in the independent and voluntary sectors.

There are 14 types of AHP roles and NCH&C employs a number of these including chiropodists/podiatrists, dietitians, occupational therapists, osteopaths, physiotherapists, prosthetists and orthotists, and speech and language therapists.

Click here to read more about our Paediatric Occupational Therapy Team and the valuable work they do with children with physical disabilities.

An Outstanding year at NCH&C

NCH&C celebrates an Outstanding year at its AGM 2019

Our AGM was held on Thursday 26 September at The Forum in Norwich and we were delighted that so many staff and other guests came along. Staff unable to make it to The Forum were able to join us from other venues across the trust via video link and this year, for the first time, were also able to watch the AGM live from their desks using Teams.

This year’s AGM was all about celebrating an Outstanding year, telling people a little more about what NHS community health and care is and explaining the vital role we play in keeping people fit and healthy in Norfolk.

We spoke to Chair of NCH&C, Geraldine Broderick, about the event and why it is such an important event in the NCH&C calendar:

“I always look forward to the AGM because it’s a brilliant opportunity to talk about the successes of the past year and also get staff involved by asking the Directors any questions they may have about the trust and its work. We love for as many staff as possible to come along, we pride ourselves on staff engagement and this is not just lip service. It’s important everyone that works here feels part of NCH&C and understands what we are working towards and where the challenges are.

“This year we were really lucky to have two members of staff give keynote speeches at the AGM. I was delighted that Tracey could join us to talk about the highly successful NEAT service. NEAT has been getting huge amounts of positive feedback and it was wonderful to hear about how this service is helping people avoid being admitted to hospital.

“We also had a brilliant presentation from Rosy Watson, one of our Community Nurses in Attleborough, who became a Queen’s Nurse this year. What an accolade, we are all very proud of Rosy and she did a marvellous job of telling us all about her career in the community.

So, I hope that along with the presentations from our executive and non-directors, people that joined us today understand a bit more about the breadth and scope of the work we do across the county and the range of services we provide to people in Norfolk. It’s been a great morning and I feel very proud of all we have achieved in this Outstanding year at NCH&C.”

World Patient Safety Day

World Patient Safety Day 2019

Tuesday 17 September was the first ever World Patient Safety Day, organised by the World Health Organisation (WHO).

Carolyn Fowler, Executive Director of Nursing and Quality at NCH&C said: “NCH&C proudly supports World Patient Safety Day and have been actively promoting our commitment to making healthcare safer. Patient safety is at the forefront of what we do – in August 2019, 95.9% of our patients received Harm Free Care. We continue to work hard to improve this and are dedicated to creating a culture at NCH&C where Patient Safety is everybody’s business.”

The number of incidents causing harm or otherwise reported by NCH&C and the number of formal complaints we received during 2018/19 were both below the national average for UK NHS community healthcare trusts. Our Friends and Family Test results returned above average positive responses with 98% extremely likely or likely to recommend our services.

"I look forward to coming to work each day"

Being a TNA

TNAs were introduced by the Norfolk and Waveney Sustainability and Transformation Partnership (STP) as part of a national programme which aims to find innovative ways to address staffing challenges within health and social care. The nursing associate role aims to bridge the gap between health or care assistants and registered nurses. It will also give health and care assistants the opportunity to undergo further training to help them progress into a nursing role.

Once qualified, the nursing associates will provide hands-on care within hospital wards and departments, within the community and in primary care as part of the wider health and social care team.

Lorna Mallinder, a TNA at NCH&C told us about her experience in this role:

“I have always admired nurses and really wanted to join the profession, but financially I was never in the position to fulfil this dream.

“Last year I was applying for roles working as a Healthcare Assistant when I saw an advert for the TNA apprenticeship role. It interested me because it seemed a fantastic opportunity for me to train to become part of the nursing profession whilst earning. I applied and was successful and started my TNA role in November 2018.

“Being a TNA has provided me with fantastic opportunities and extremely valuable experience. I’m based in a LD respite care home and have recently spent six weeks working with the community nurses.  I feel my biggest achievement has been contributing to the work of an amazing team that provides vital care to our patients.

“I have learned so much and grown as a person since starting this role last year. I’ve never looked back – every day is so different. I thoroughly enjoy my job and look forward to coming to work each day.

“My plans for the future are to qualify as a nurse associate.  I may decide to further my career by training for another two years to become a Band 5 nurse.

“I would definitely recommend others to apply for this role. Being a TNA is a fantastic opportunity to play a valuable role in the NHS.  You must be prepared to put the hard work in and manage your time effectively to get the most out of this job.  It’s not easy by any means but I know it will be very rewarding in the end.”

New Director of Nursing and Quality

New Director of Nursing and Quality

Carolyn has a wealth of experience and knowledge having worked for community, acute and mental health providers during her career. She most recently led the safety agenda as Deputy Director of Safer Care and Standards at Hertfordshire Partnership University NHS Foundation Trust and was part of the team that achieved Outstanding for their CQC inspection earlier this year.

Prior to this she was Deputy Director of Nursing for East and North Herts NHS Trust, has worked as a Macmillan Nurse and was Nurse Director for The Mount Vernon Cancer Network.

Carolyn said: “I’m very excited to return to the community and continue the excellent programmes of work already underway to further enhance patient safety, quality and experience.

“My aim is to empower staff at all levels to set the foundation for excellent patient care by ensuring that patients and their carers and families are safe, cared for and listened to. I am passionate about promoting a learning environment and developing people.

“I’m really looking forward to meeting all our staff and experiencing the invaluable work that they all do in delivering outstanding quality of care for the people of Norfolk.”


NCH&C Nurse scoops top award

Rosy Watson, Community Matron at NCH&C has been awarded the prestigious title of Queen’s Nurse. Rosy attended a ceremony in London in June to collect her award from community nursing charity the Queen’s Nursing Institute (QNI). The title is bestowed upon nurses who have shown outstanding commitment to delivering high standards of patient care, as well as support and leadership to their colleagues.

Rosy attended a ceremony in London in June to collect her award from community nursing charity the Queen’s Nursing Institute (QNI). The title is bestowed upon nurses who have shown outstanding commitment to delivering high standards of patient care, as well as support and leadership to their colleagues.

As well as recognising the dedication and expertise of its winners, the Queen’s Nurse title aims to encourage nurses to promote ‘best practice’ among their colleagues.

Rosy is based at Aylsham Health Centre and has worked for NCH&C for the last 10 years. Prior to this, Rosy worked for two years in Great Yarmouth as a community nurse, and prior to that as a staff nurse at the James Paget Hospital.

Rosy cares for patients with a wide range of long-term conditions, such as COPD (chronic obstructive pulmonary disease) and heart failure.  She visits people within their own homes, due to the severity of their disease and inability to access GP practice nurse appointments. The visits are focused around self-care, and patient education to help patients to best manage their symptoms.  She also works closely with Social Services, and other sectors to improve outcomes for patients with complex social and health needs.

Rosy has worked hard to improve the quality of community nursing, delivered in Aylsham, Cromer and North Walsham, which is recognised in this award. She frequently attends multi-disciplinary meetings with adult social care professionals and GP surgeries.  Rosy advocates for patient choice and critically reviews current and potential treatment along with supporting other options which may be available to the patient.

Rosy balances this full-time role with being a Mum and has recently started in a new post as clinical lead for the community nursing team in Aylsham, which she hopes will enable her to continue to influence and deliver high quality nursing care in the area.

Commenting on receiving the Queen’s Nurse title, Rosy said: “Nursing is a profession that is respected world-wide.  I am proud to be a nurse.  I believe that it is a privilege to be able to attend to patients throughout their lives.  Even more, nursing in the community is an opportunity to see the patient in the most holistic way.  I am welcomed into patient’s homes in their time of need.  They value my knowledge and experience, and the support and patient centred care that I provide. The qualities of a Queen’s Nurse are the belief in the importance of learning, advocacy, innovation, and a passion for excellence in patient care. These are values I share, and I am honoured to hold the title of Queen’s Nurse, especially in order to raise the profile and recognition of the role of community nursing in the NHS.”

“Every nurse working in the community work very hard every day, often going above and beyond for the patients in their care.  The daily challenges of providing clinical care in the homes of some of the most vulnerable of our community go unseen.  I will continue to champion and campaign for improvements in primary care and continue raising awareness of the essential work the community nurses do.”

For more about the Queen’s Nurse title, go to: www.qni.org.uk/for_nurses/queens_nurses

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